Freight Forwarders must first register and be approved by your chamber before they can process submissions on behalf of their customers i.e. exporters.
Once the Freight Forwarder is approved by your chamber, they are can then invite customers to acknowledge the relationship and nominate them as their preferred Freight Forwarder. This relationship is recognised and approved by your chamber using the Pending Freight Forwarder Relationships screen.
NOTE:- If the exporter is not currently registered with your chamber, they will first be required to fill out the registration page and be approved. This all happens in the one process so if a registration is the result of a Freight Forwarder invitation when you approve the exporter you will automatically be taken to the Pending Freight Forwarder Relationships screen to then approve that relationship.
Learn how to manage exporter-freight forwarder relationships within eCert Chamber section by watching this
demonstration and consulting the user guide below.
From the eCert Chamber Menu select Pending–Freight Forwarder Relationships
Approve a Freight Forwarder Relationship
An email will be sent to you to notify you that a new freight forwarder relationship is pending.
Click on the
icon to view the details of the relationship request.
Step 1 and 2. Then review the details of the exporter and freight forwarder, as per example below.
Step 3. Choose a reply template from the drop down list and click Add; or enter your response in the text box provided. Click Approve button.
Both the Exporter and the Freight Forwarder will receive an email to advise that their relationship has been acknowledged and approved by your chamber.
Reject a Freight Forwarder Relationship
Step 1. Click the
icon to view the details of the relationship request.
Step 2. Review the details of the exporter and freight forwarder.
Step 3. Either choose a reply template from the dropdown list and click on Add or enter your response in the text box provided.
Step 4. Click Reject.
Both the Exporter and the Freight Forwarder will receive an email to advise that the relationship has been not approved by your chamber.